A few things you may be wondering

From booking a session to planning your next upgrade, here are answers to common questions about working with Unveil Sound.

Where is your listening studio, and are visits by appointment only?

Our private listening studio is in Ridgefield, Washington, about 30 minutes from Portland International Airport. Visits are by appointment only so the equipment you want to hear is set up and ready. The address and directions are included in your appointment package.
How do consultations work?

Every consultation starts with a conversation about your current and previous systems, room, musical preferences, and your goals. Based on what we learn, we discuss potential options and plan your listening appointment around them. Consultations are available by phone or video call, so you can start from anywhere in the United States.
How can I book a private listening appointment?

Call or text us at (360) 360-3610, email hello@unveilsound.com, or use our website's contact form. Every appointment begins with a consultation about your current system, room, musical preferences and goals. We then schedule your visit and prepare the space for you.
What equipment can I audition at your studio?

You can audition a selection of reference components from the brands we carry. During your consultation, tell us what you would like to hear and we will confirm availability and create the experience for your visit.
Do you accept trade-ins?

We consider trade-ins case by case, based on the equipment, its condition, and current market demand. Contact us and we will let you know whether we can accept your equipment.
Can I purchase from Unveil Sound if I live outside the Pacific Northwest?

Yes, we serve clients throughout the United States. Availability of some brands can vary by region, which we discuss during your consultation.
Do you offer delivery, installation, and system setup?

Yes, we can deliver, install, and set up your system anywhere in the United States. For reference-level components, this is included at no additional cost.
Can I audition equipment at home?

Yes, we arrange home auditions on a case-by-case basis. The terms are reviewed individually and vary depending on the product you want to audition and your history with us. Contact us to discuss the equipment you are considering.
I'm traveling to audition. Can you help with travel expenses?

Yes. Our Travel Program reimburses eligible travel expenses when you visit our private studio and make a purchase. Eligibility and reimbursement must be approved before you make travel arrangements. Please contact us for details.
How does the free one-year Trade-Up credit work?

Our Trade-Up Program gives you full store credit for the toward a higher-tier item, for up to one year after your purchase. Some exceptions apply. Items that do not qualify may still be considered as a regular trade-in. For complete terms, please review our Trade-Up Program details.
What is your return policy?

Most purchases are final. To help you evaluate a product before purchasing, we offer private listening appointments and, case by case, home auditions. Some items qualify for 30-day returns, and these products are clearly marked on the product page. For complete terms, please review our Return and Refund Policy.