Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. 
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you may cancel it. 
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. 
Subscription fees are non-returnable. See our returns policy for more details. 

Pre-orders

When you purchase a pre-order, you're buying an out-of-stock or soon-to-be-available product not yet in inventory. It may take an extended period of time before the order ships. We collect full payment at checkout.

Once your allocation is confirmed, the order can no longer be canceled and will be subject to our standard returns policy.

Try before you buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have 5 days to try the item and decide if you want to place an order. You are expected to return the item in its original condition. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount. Once the item is received, we will review the item and review cosmetic condition and verify it is in working condition. Products received in non-working condition or with cosmetic damage may incur full or partial charges.